Privacy Policy 

CRJ Therapy Privacy Policy

Last updated: June 2026

At CRJ Therapy, I am committed to protecting your privacy and handling your personal information responsibly and in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Data (Use and Access) Act 2025.

Who I Am

CRJ Therapy is a counselling and psychotherapy practice providing therapeutic services to adults, couples and families.

As the Data Controller, I am responsible for deciding how your personal information is collected, used and stored.

What Information I Collect

I may collect and process the following information:

• Your name
• Email address
• Telephone number
• Information you provide when making an enquiry
• Information necessary to arrange appointments
• Payment information relating to therapy sessions

If you choose to become a client, I may also keep brief therapy records and notes relevant to our work together.

How I Collect Information

I collect information when:

• You complete a contact form on my website
• You email, call or message me
• You attend therapy sessions
• You make payments for services

Why I Collect Your Information

I process personal information in order to:

• Respond to enquiries
• Arrange and provide therapy services
• Maintain appropriate clinical records
• Manage appointments and payments
• Meet professional, legal and regulatory obligations

Lawful Basis for Processing

The lawful bases I rely upon include:

• Legitimate interests
• Performance of a contract
• Legal obligations

Where special category data is processed within therapy work, I rely on the provision of health or social care and professional confidentiality obligations.

How Your Information Is Stored

Paper records are stored securely and access is restricted to me as the therapist.

Electronic communications may be stored securely within email systems used to manage enquiries and appointments.

Online Therapy

Where online sessions are provided, Zoom is used as the video platform. Sessions are not routinely recorded.

Website Analytics and Cookies

My website is hosted through Wix. The website may use cookies and analytics tools to understand how visitors use the site and to improve website performance.

You can manage cookie preferences through your browser settings.

Sharing Information

Your information will not be shared with third parties unless:

• You provide consent
• There is a legal obligation to do so
• There is a safeguarding concern involving risk of serious harm
• Professional requirements necessitate disclosure

Any disclosure will be limited to what is necessary.

Payments

Payments may be processed through SumUp. Please refer to SumUp's privacy information for details of how they process payment data.

Artificial Intelligence Tools

From time to time, administrative tools incorporating artificial intelligence may be used to assist with drafting communications and business administration. Personal information is minimised wherever possible and no automated decisions are made about clients.

How Long Information Is Kept

Information will be retained only for as long as necessary to fulfil legal, professional and insurance requirements.

Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request restriction of processing where applicable
• Object to certain forms of processing
• Request erasure where legally appropriate
• Lodge a complaint with the Information Commissioner's Office (ICO)

Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Charlotte Jefferson (Nee Monk)
CRJ Therapy
crjtalkingtherapy@gmail.com
07813592809
www.crjtherapy.com

Information Commissioner's Office

Website: www.ico.org.uk
Telephone: 0303 123 1113